Podcast: Play in new window | Download (Duration: 34:10 — 23.5MB) | Embed
Subscribe: Apple Podcasts | JioSaavn | Podchaser | RSS
What if your company’s secret weapon was simply making every interaction a positive one?
In this episode of The M Word, Jennifer Mulchandani chats with Glenn Poulos, who shares insights from over 30 years of entrepreneurial experience, ranging from building and losing a multimillion-dollar business to intentionally rebuilding it with a focus on culture and clarity. Glenn explores the importance of customer experience, the impact of core values, and what it truly means to lead with service in mind.
“Nothing happens at any business until something gets sold.”
If you’re a small business owner, nonprofit leader, marketing executive, or entrepreneur seeking to grow with integrity and impact, this conversation is filled with valuable insights.
5 Key Takeaways
- “Be someone people want to do business with” is a strategy: Prioritize responsiveness, clarity, and kindness; it builds trust, earns referrals, and helps you stand out in even the most crowded markets.
- Culture drives performance: Anchor hiring, firing, and growth in values like service and solutions; when your team lives the culture, performance follows naturally.
- The human touch matters: Small gestures, like personally answering the phone, turn frustration into loyalty; never underestimate how far accessibility and empathy can go.
- Vet your buyer, hard: Do thorough due diligence before any deal; skipping it risks turning a dream opportunity into financial and operational chaos.
- Resilience is a skill: Glenn lost millions and rebuilt by moving quickly and refusing to dwell on the past; train yourself to adapt, reset, and act decisively in the face of setbacks.
About Our Guest
Glenn Poulos recently retired as EVP of NWS, capping off a dynamic career at the intersection of sales, marketing, and business leadership. With decades of experience scaling companies in the telecom and tech distribution space, Glenn is also the author of Never Sit in the Lobby: 57 Winning Sales Factors to Grow a Business and Build a Career. Now charting a new path, Glenn is diving into emerging opportunities in AI automation and electric power generation. A LinkedIn Top Voice and sought-after speaker, he’s known for delivering sharp, practical advice that empowers entrepreneurs, sales teams, and business leaders to grow with purpose. When he’s not shaping what’s next in business, Glenn splits time between Canada and Florida, spins live sets as DJ Phossl, and enjoys life with his two beloved French bulldogs, Pierre and Jean-Jacques.
Read Glenn’s favorite books, The Power of Now by Eckhart Tolle and Never Split the Difference by Chris Voss.
Connect with Glenn on LinkedIn, Twitter, Instagram, Facebook, and his Website. Read Glenn’s book Never Sit in the Lobby.
